Previously I was with first direct, never had any problems, three simple question, unique to your identity and your good to go. I further agree with the previous reviewer when he says I don’t know why I stay. It is really frustrating, more so in my current situation. Therefore when I, and many others, need access, and have provided accurately the information required I am then told it is wrong and I have five more attempts to put it right. While I appreciate it is important to identify who is trying to access the account. I say this because it was really important that I have access to my account, so serious that there was it was a distinct possibility that I could have lost my house. The previous reviewer is absolutely right when he says the mobile banking set up is useless. I have just been trying for about a week to reset my account after losing my phone. We're always looking to improve so we do appreciate your feedback. I'm sorry to hear about your recent experience. The lady I spoke with was very polite but when I expressed my concern brushed it off with ayes I hate chat bots! How can your competitors get it right and you cannot? Why reason do you give to your customers to stay loyal? Do you really care? However after dealing with the hopeless options on your chat bot it eventually gave me the option to speak with an advisor only to be told that they were unavailable at 4.50 on a Friday! I then called customer service which I was trying to avoid and as expected was in a queue for 40 minutes. Not an issue for me as I assumed that I could do this via live chat. However why have a mobile chat service that only works between 9.00&430? I had lost my debit card and was unable to replace it due to being unable to remember my password.
So mobile banking and online banking is absolutely the right way forward. I understand times change and embrace banking on the move. Taken multiple products and services as they were my local bank and I was friendly with all the staff. I doubt this will be taken onboard however I have banked with TSB for 50 years. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
#Bank tsb uk polska infolinia 2016 registration
Registered in Scotland, no SC95237.Īuthorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. In some countries it may be illegal to use some internet and mobile banking services. Our app and services may be affected by your phone's signal and functionality. Terms and conditions apply, see 'Ways to bank with us' on.
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